Online Store Terms and Conditions
TERMS AND CONDITIONS OF THE NATUSCAPE.PL ONLINE STORE
Specifying, among other things, the rules for concluding sales contracts through the store, containing the most important information about the Seller, the store, and the Consumer’s rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
§ 12 Provisions concerning Buyers who are not Consumers
Appendix No. 1: Model withdrawal form
§ 1. Definitions
Working days – days from Monday to Friday with the exception of days that are statutory holidays a7> except days statutory holidays from work.
Account – a free feature of the Store (an electronically provided service) governed by separate terms and conditions, which allows the Buyer to create their own individual Account in the Store.
Consumer – consumer within the meaning of the provisions of the Civil Code.
Buyer – any entity purchasing from the Store.
Terms and Conditions – these terms and conditions.
Store – the Natuscape.pl online store operated by the Seller at https://natuscape.pl.
Seller – Natuscape Kamil Furman with its registered office at ul. Wojsławska 63A, 39-300 Mielec, NIP 8172207240, REGON 523098899.
§ 2. Contacting the seller
Mailing address: ul. Wojsławska 63A, 39-300 Mielec
Email address: sklep@natuscape.pl
Phone: +48 530 072 247, +48 177 842 579
§ 3. Technical requirements
For the Store to function properly, you need:
device with Internet access
a web browser that supports JavaScript and cookies.
In order to place an order in the Store, in addition to the requirements specified in section 1, an active email account is required.
§ 4. Purchases in the store
The prices of goods displayed in the Store are total prices for the goods, including VAT.
The Seller notes that the total price of the order consists of the price of the goods indicated in the Store and, if applicable, the costs of delivery.
The selected item should be added to the shopping cart in the Store.
Next, the Buyer selects from the options available in the Store: the method of delivery and the method of payment for the order, and provides the data necessary to complete the order.
The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.
Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.
The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
The buyer may register with the Store, i.e., create an Account, or make purchases without registering by providing their details with each order.
The provisions of the Terms and Conditions concerning consumers also apply to Entrepreneurs who are natural persons conducting business activity entered in the Central Register and Information on Economic Activity (CEIDG), who concludes a Sales Agreement directly related to their business activity, when at the same time the content of the Sales Agreement indicates that it is not of a professional nature for such an entrepreneur. Verification of whether a given activity is of a professional nature will be based on data from CEiDG regarding the subject of the business activity on the basis of PKD codes. Article 558 § 1 sentence 2, Article 563, and Article 567 § 2 of the Civil Code do not apply to the buyer referred to above.
§ 5. Payments
Depending on the Buyer’s choice, payment for the order can be made:
1. By regular transfer to the Seller’s bank account.
2. By payment card: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
3. Via payment platform: Przelewy24, PayU.
4. By card or cash upon personal collection of the goods.
5. Cash or card upon delivery.
If the Buyer chooses to pay in advance, the order must be paid for within 7 business days of placing the order.
The seller informs that for some payment methods, due to their specific nature, payment for the order using this method is only possible immediately after placing the order.
The Buyer by making purchases in the Store accepts the use of electronic invoices by a8> by the Seller. The Buyer has the right to withdraw their acceptance.
§ 6. Order fulfillment
The seller is obliged to deliver goods free from defects.
The order completion date is indicated in the Store.
If the Buyer has chosen to pay for the order in advance, the Seller will proceed with the order after it has been paid for.
In a situation where the Buyer has purchased goods with different delivery dates within a single order, the order will be fulfilled within the delivery period applicable to the goods with the longest delivery date.
Goods are delivered exclusively within the territory of the Republic of Poland.
Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
1. Through the courier company ,
2. Via Poczta Polska (Polish Post),
3. To InPost parcel lockers.
The buyer may collect the goods in person at the company’s headquarters during business hours at no additional charge.
In the case of international delivery, the delivery cost is determined individually based on the estimated weight of the package and the country of destination, after the Buyer has provided this information to the Seller via the contact form on the store’s website. Before confirming the order, the Seller informs the Buyer about the delivery costs and the method of payment for delivery.
The buyer can choose shipping via courier service, Poczta Polska (Polish Post), or to an InPost parcel locker.
The Seller recommends that buyers who are Consumers check the shipment in the presence of the courier or a Polish Post employee. Failure to check the shipment does not prevent a possible complaint referred to in § 9 of the Terms and Conditions, but if such verification is performed, the complaint procedure will be significantly streamlined.
§ 7. Right to withdraw from the contract
The Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 14 days from the date of receipt of the goods without giving any reason.
The statutory withdrawal period expires after 14 days from the date of:
1. on which the Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
2. in which the Consumer or Entrepreneur referred to in § 4 point 9 of the Regulations came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract obliging the transfer of ownership of multiple items that are delivered separately.
In order for the Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions to exercise their right to withdraw from the contract, they must inform the Seller, using the details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
The Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions may use the model withdrawal form provided at the end of the Terms and Conditions, but this is not mandatory.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer or Entrepreneur referred to in § 4 point 9 of the Regulations to send information regarding the exercise of their right to withdraw from the contract before the deadline for withdrawal from the contract.
CONSEQUENCES OF WITHDRAWING FROM THE AGREEMENT
In the event of withdrawal from the contract, the Seller shall refund the Consumer or the Entrepreneur referred to in § 4 point 9 of the Terms and Conditions all payments received from them, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by the Consumer or the Entrepreneur referred to in § 4 point 9 of the Regulations, other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed of the decision of the Consumer or Entrepreneur referred to in § 4 point 9 of the Regulations to exercise the right to withdraw from the contract.
The Seller shall refund the payment using the same payment methods as those used by the Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions in the original transaction, unless they agree to a different solution. in each case, the Consumer or Entrepreneur referred to in § 4 point 9 of the Regulations shall not incur any fees in connection with this refund.
The seller may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.
The goods should be returned to the following address: ul. Wojsławska 63A, 39-300 Mielec immediately, and in any case no later than 14 days from the date on which the Consumer informed the Seller about withdrawing from the sales contract. The deadline is met if the Consumer sends the goods back before the expiry of the 14-day period from the date of delivery of the statement of withdrawal.
The consumer or entrepreneur referred to in § 4 point 9 of the Regulations shall bear the direct costs of returning the goods.
The Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions shall only be liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to ascertain the nature, characteristics, and functioning of the goods.
If, due to their nature, the goods cannot be returned by regular mail, the Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions will also have to bear the direct costs of returning the goods. The Consumer will be informed by the Seller about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
In the event of a need to return funds for a transaction made by the Consumer, a6> transaction made by the Consumer or the Entrepreneur, referred to in § 4 point 9 a14> in § 4 point 9 of the Terms and Conditions payment card the Seller will make a refund to a21> bank account assigned to this payment card.
§ 8. Exceptions to the right to withdraw from the contract
The right to withdraw from a distance contract is not available to Consumers or Entrepreneurs referred to in § 4 point 9 of the Terms and Conditions with regard to contracts:
1. where the subject of the service is a non-prefabricated item, manufactured according to the Buyer’s specifications or serving to satisfy their individual needs.
2. where the subject of the service is an item that spoils quickly or has a short shelf life.
3. where the subject of the service is an item delivered in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery.
4. in which the subject of the service are items which, after delivery, due to their nature, become inseparably connected with other items.
§ 9. Complaints
In the event of a defect in the goods, the Buyer has the right to complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
Using the warranty, the Buyer may, in accordance with a5> the terms and within the time limits specified in the Civil Code:
1. submit a statement on price reduction
2. in the event of a significant defect – submit a statement of withdrawal from the contract
3. demand replacement of the item with one free of defects
4. demand that the defect be removed
The seller requests that complaints under warranty be submitted to the postal or email address specified in § 2 of the Terms and Conditions.
If it turns out that, it is necessary for considering the complaint to submit for consideration of the complaint it is necessary to deliver the goods subject to complaint to the Seller, the Buyer is obliged to deliver this goods, in the case of a Consumer at the expense of the Seller, to the address ul. Wojsławska 63A, 39-300 Mielec.
If an additional warranty has been provided for the goods, information about it and its terms and conditions is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address specified in § 2 of the Terms and Conditions.
Consideration of complaints by the Seller will take place within 14 days.
OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may, among other things, use:
1. mediation conducted by the competent Provincial Trade Inspection Authority, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. assistance from the competent local permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. free assistance from the municipal or county consumer ombudsman.
§ 10. Personal data
The Seller is the administrator of personal data provided by the Buyer when using the Store. Detailed information on the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – “GDPR”.
The purpose of processing the data of the Buyer by the Seller, provided by the Buyer in connection with purchases in the Store, is the fulfillment of orders. The basis for processing personal data in this case is:
1. a sales contract or actions taken at the Buyer’s request, aimed at concluding it (Article 6(1)(b) of the GDPR),
2. the legal obligation imposed on the Seller in relation to accounting (Article 6(1)(c)); and
3. the Seller’s legitimate interest in processing data for the purpose of establishing, pursuing, or defending potential claims (Article 6(1)(f) of the GDPR).
Providing data by the Buyer is voluntary, but at the same time necessary to conclude a sales contract. Failure to provide data will prevent the conclusion of a sales contract in the Store.
The Buyer’s data provided in connection with purchases in the Store will be processed until:
1. the Seller is no longer legally obliged to process the Buyer’s data;
2. the Buyer or Seller shall no longer be able to pursue claims related to the sales agreement concluded by the Store;
3. the Buyer’s objection to the processing of their personal data is accepted – if the basis for data processing was the Seller’s legitimate interest – depending on what applies in a given case and what occurs at the latest.
The buyer has the right to demand:
1. access to your personal data ,
2. their correction,
3. removal,
4. restrictions on processing,
5. request the transfer of data to another controller, as well as the right to:
6. object at any time to the processing of data for reasons related to the Buyer’s particular situation – to the processing of personal data concerning him/her, based on Article 6(1)(f) of the GDPR (i.e. on the legitimate interests pursued by the controller).
In order to exercise their rights, the Buyer should contact the Seller using the details provided in § 2 of the Terms and Conditions.
If the Buyer believes that their data is being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office.
§ 11. Reservations
It is prohibited for the Buyer to provide content of an unlawful nature.
Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the terms and conditions. The agreement is concluded for the duration and purpose of order fulfillment.
Agreements concluded on the basis of these regulations shall be concluded in Polish.
None of the provisions of these Terms and Conditions shall exclude or in any way limit the Consumer’s rights under the law.
The provisions concerning goods and sales agreements apply accordingly to digital content and agreements for the supply of digital content, unless the Terms and Conditions specify these issues separately.
§ 12. Provisions concerning buyers who are not consumers
The right to withdraw from a distance contract is not available to entities other than Consumers or Entrepreneurs referred to in § 4 point 9 of the Terms and Conditions.
All liability of the Seller towards the Buyer who is not a Consumer or an Entrepreneur referred to in § 4 point 9 of the Terms and Conditions is limited to the amount of the order placed by the Buyer.
The Seller’s liability under the warranty in relation to a Buyer who is not a Consumer is limited to one year from the date of delivery of the goods to the Buyer, with the exception of the Entrepreneur referred to in § 4 point 9 of the Regulations.
In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court competent for the Seller’s registered office.
§ 13. Final provisions
The Seller reserves the right to introduce restrictions on the use of the Online Store due to technical maintenance, servicing, or work to improve its functionality. At the same time, the Seller undertakes to make every effort to ensure that such restrictions and interruptions take place at night and last as short as possible.
The Seller reserves the right to amend these Terms and Conditions. Changes shall come into effect at the moment specified explicitly indicated by the Seller, not earlier than after a19> 7 days from the date of their announcement. Orders placed before the entry into force of the changes, referred to in the preceding sentence, will be implemented on the basis of the rules in force at the time of their submission. The Buyer, who does not express consent to changes introduced in these Terms and Conditions, should refrain from further use of the Online Store.
Any disputes between the Seller and the Buyer shall be settled amicably or in the presence of an independent and impartial mediator, provided that both parties agree to this.
A Buyer who is a Consumer may: use extrajudicial means of dealing with complaints and pursuing claims referred to in the Act of September 23, 2016 on out-of-court resolution of consumer disputes, and the entity authorized to conduct proceedings in the matter of out-of-court resolution of consumer disputes, to which the Seller is subject, is the Podkarpackie Provincial Inspector of Trade Inspection in Rzeszów.
If an amicable settlement of the dispute is not possible, the court with jurisdiction to hear disputes shall be the court competent for the Seller’s registered office, and in the case of a Buyer who is a Consumer, the court competent according to general rules.
In matters not covered by these Terms and Conditions, the relevant provisions of generally applicable law shall apply, including in particular the provisions of the Civil Code, the Consumer Rights Act, the Copyright and Related Rights Act, and the provisions on the protection of personal data.
The regulations are effective as of September 1, 2025.
Appendix No. 1 to the Regulations
Below is a model withdrawal form which the Consumer or Entrepreneur referred to in § 4 point 9 of the Terms and Conditions may, but is not required to, use:
CONTRACT WITHDRAWAL FORM
(the form must be completed and returned only in the event of wishing to withdraw from the contract)
Natuscape Kamil Furman
ul. Wojsławska 63A, 39-300 Mielec
address e-mail: sklep@natuscape.pl
– I/We hereby give notice of my/our withdrawal from the contract of sale of the following items:
……………………………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………………………….
– Data odbioru: …………………………………………………………………………………………………………..
– Name and surname of the Consumer(s) or Entrepreneur referred to in § 4 point 9 of the Regulations: ……………………………………………………………………………………………………………..
– Address of the Consumer(s) or Entrepreneur referred to in § 4 point 9 of the Regulations: …………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………….
…………………………………………………………………………………
Signature of the Buyer
(only if the form is submitted in paper version)
Date ……………………………………..
(*) Delete as appropriate.